Ford and Volkswagen MPV Forums

Large MPVs -- Ford Galaxy / VW Sharan / SEAT Alhambra: => Ford Galaxy / VW Sharan / SEAT Alhambra => Topic started by: javedsaleem on September 07, 2013, 02:54:00 PM

Title: problems with galaxy
Post by: javedsaleem on September 07, 2013, 02:54:00 PM
I purchased a Car in mid-May 2013 for 4050 from a Garage- it came with a 3 month warranty - 150 was paid with credit card and 3900 by cash. It is a 2004 Ford Galaxy.

Within 2 weeks, it had broken down, so I took it back to the Garage  where I purchased it from - they did a minor repair job, and it seemed ok.... until it broke down a week later....

when I took it back, they said that the previous time, an 'actuator was sticking, due to rust', so they had just freed it' - they have done no-further work on the car,

I have done my own research and have found out that the 'actuator' is in fact, integral part of the Turbo system for the car - it cannot be repaired if it rusts away and the whole turbo system must be replaced, at a cost of almost 1000

I beleive they purchased from an Auction and sold on, knowing full well that it had a problem.

It goes into Limp Mode - I had the code read and it was:-

17964
P1556
Charge Pressure Control - Negative Deviation

I now need to get I need a full diagnosis of engine, plus inspection of Car and Engineers Report - Anyoneknow any specialist or good garage's in Peterborough that can help ?

A few other interesting facts are:-
when we where purchasing the car, the Salesman kept saying that he had to go and was rushing us to buy

When we decided to purchase the vehicle, he would not show us the Service History or V5 document - he only showed us Service History and the MOT paper, after we had paid. Then we received a new V5 document from the DVLA, we discovered that it had 6 previous owners.

On the service history, he said it was fully serviced, as that how it was advertised. My subsequent investigations have realised that the service history is fake, as the Garages on the service history say that they have never serviced this vehicle.

Other things show that it does not match up to its description as listed in the advert.

Also, the 3 month warranty - no paperwork was ever supplied for this, even though it was requested.

I believe I have a strong case against the Garage - what do you think ?

what parts of law, can I use to substantiate my case ??

Any help appreciated

Thanks
Title: Re: problems with galaxy
Post by: oberlisc on September 07, 2013, 05:14:16 PM
A phone call to Trading Standards, as well as looking on the Government website

https://www.gov.uk/consumer-protection-rights
http://www.oft.gov.uk/consumer-advice/CAB-overview#.UitPT390leY

I'd say the garage is being fraudulent, especially with the service history, now your 3 months is up they will try and fob you off,
Title: Re: problems with galaxy
Post by: gregers on September 07, 2013, 08:47:20 PM
iirc under the sale of goods act you have 28 days to notify the garage you bought it from about any defects and they HAVE to carry out sufficient repairs,this does not mean using any warranty of the car may have come with.

as im afraid you are well out of this time zone i personally would not hesitate in contacting my local office and having a chat,then also give your credit card company a call,explaining the problems you have had.
if you look on the net for info over your consumer rights ie

http://www.moneysavingexpert.com/
read up on any info in there as it will help.

that way you are forearmed.
good luck in getting the correct help.
and plz keep us informed with the outcome.
Title: Re: problems with galaxy
Post by: oberlisc on September 07, 2013, 09:08:25 PM
Just had a quick look at something I seemed to remember about Credit Card protection,

http://www.cardsmart.co.uk/guides/credit-card-purchase-protection.html

Quote
Using a credit card, this protection also applies if you part pay for something.

so although you only paid 150 on your credit card it should cover your for the full purchase price.