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Author Topic: Engine malfunction and complete loss of power  (Read 1571 times)

Offline Staceylouise

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Engine malfunction and complete loss of power
« on: August 14, 2018, 08:40:34 am »
Need help please I brought my smax 2lt diesel 10 days ago from a garage on finance after 3 days engine management light came on took it back they said it's a boost problem so they change a sensor and filters I get it back drive home was fine I took my husband to work this morning I drive home it happens again I pull over and restart the engine and it drives the rest of the way fine as long as I keep the revs down I've read loads that it could be the dpf or the turbo I think the garage is trying to get me out of warranty because they know what's wrong with it but I've just got myself into 4 grands worth of debt for a car I can't use I can't take my kids out which is the only reason I brought this car so pi#$ed off at the minute >:( >:( >:( >:(

Offline johnnyroper

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Re: Engine malfunction and complete loss of power
« Reply #1 on: August 14, 2018, 09:05:55 am »
Sounds like turbo related to me,if the garage you purchased it from are not that helpful maybe take to somewhere else for a diagnosis. The 2.0 ford engines can suffer with problems on the electronic turbo actuator system.

Is the warranty with a warranty company or just with the garage you purchased car from?
Also as you only had 10 days you can reject it under the sale of goods act I think??

Offline Staceylouise

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Re: Engine malfunction and complete loss of power
« Reply #2 on: August 14, 2018, 09:19:32 am »
That's what I thought it was from what I've read I've just rang my finance company and they've said I'm covered by the consumer act even if the garage warranty runs out so either way they've got to fix it properly or the finance company will get involved that's the next step anyway I've got to take it back to the dealership and see what they say and go from there but I know how expensive a turbo is so they not gonna be putting in a new one anytime soon I don't think so I've got a car that can only go 30mph I don't know what I'm doing with cars or my rights I'm just so mad that I've got into debt for a car that I can't use thanks for your advise

Offline johnnyroper

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Re: Engine malfunction and complete loss of power
« Reply #3 on: August 14, 2018, 12:02:05 pm »
What garage did you purchase from was it a national chain,dealer or an independent?

Irrespective of cost the car is not fit for purpose so they are obliged to either repair,replace car or refund you. Stand your ground and insist it is resolved or you will get trading standards involved,it is defo worth getting another garage to take a look and diagnose then you can go back to the selling garage armed with the info

Offline Staceylouise

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Re: Engine malfunction and complete loss of power
« Reply #4 on: August 14, 2018, 12:38:16 pm »
It's from an independent garage I've been on the phone to them they are going to have another look at it I have phoned my finance company so I know I'm covered I've also been looking into my rights I just don't know what to do for the best do I just give them the car back and start looking for another one or do I see if they repair it I just don't want to keep getting fobbed off I know all garages do it they see a female coming they think they can take the p#$s but I'm not one to not stand my ground I will get it sorted one way or another my finance company have been really good and said if they don't sort it properly then they will get involved next thank you for your advise

Offline johnnyroper

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Re: Engine malfunction and complete loss of power
« Reply #5 on: August 14, 2018, 12:42:23 pm »
You need to give them a chance to sort it before taking any further.

If they don’t then you need to get in touch with finance company to let them speak to garage

Offline Staceylouise

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Re: Engine malfunction and complete loss of power
« Reply #6 on: August 14, 2018, 12:55:12 pm »
I will give them a chance to sort it out but I've had the car 10 days I've only drove it for 4 days so as you can imagine I'm slightly peed off

Offline gregers

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Re: Engine malfunction and complete loss of power
« Reply #7 on: August 15, 2018, 11:32:31 pm »
it may of changed but sale of goods act for cars is the onus on the dealer to carry out any/all repairs brought to there attention within 28 days.do not be fobbed off with them saying its a warrenty job.which a lot of dealers did tend to do.look up sales of goods act etc,best be up to speed in case they start trying to fob you off with excuses.
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Offline Staceylouise

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Re: Engine malfunction and complete loss of power
« Reply #8 on: August 16, 2018, 06:11:46 am »
Thank you I have looked into my rights and I know they've got to fix it the fault seems to be intermittent now

 

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