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Ford Galaxy Mk3 Forum:

Author Topic: Software upgrade  (Read 2889 times)

Offline stephendavid33

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  • Posts: 14
  • Thanked: 0
  • Model: Galaxy Mk3
  • Spec: 2012
  • Region: North Ireland
Software upgrade
« on: July 16, 2014, 08:33:31 PM »
HI All,

Ref - Software upgrade - will Ford dealership upgrade my software mk3 software free of charge (part of warranty) - how can I motivate them to do this for me.  I note that the latest software can improve performance, etc hence would be nice to get it!



Offline gregers

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  • Posts: 1711
  • Thanked: 13
  • Model: Transporter
  • Spec: vw t28 camper
  • First Name: greg
  • Region: East Midlands
  • Country: United Kingdom
Re: Software upgrade
« Reply #1 on: July 16, 2014, 09:11:58 PM »
always worth an ask,but be prepared for the 'this will cost x amount'.
vw t5 camper van.
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The FordMPV.com Forum - The free forum for questions and answers relating to the Ford Galaxy, S-Max and C-Max

Offline Scorpiorefugee

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  • Posts: 2
  • Thanked: 0
  • Model: Galaxy Mk3
  • Spec: 2012 Titanium 2L D
  • Region: West Midlands
Re: Software upgrade
« Reply #2 on: July 30, 2014, 11:54:27 AM »
I think it depends on the dealer - obvious comment. I have an ongoing issue with turbo lag at low speeds - I'll not bore you with the details but I'm seriously considering dropping the car because I just cannot reconcile myself to accept that it is a reasonable replacement for my old MKII. However, I simply stressed the annoyance with the issue and they did the update free of charge. Apparently it took all afternoon and it made no difference. I have to stress that they were excellent even though I did not buy the car from them. I have found no change in anything as a result of the update but I have learned to lift off in anticipation as it goes through the 1400 rpm stage.

I think it's just a case of making a forceful and justified request. The first service all in cost just under £100.



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